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Referral Process

Whether you're a Support at Home provider or a Support at Home client, referring to AgeHappy for physiotherapy support is a simple process.

Bowls Game

Support at Home Provider

How to Refer

Forward Service Agreement

We would love the opportunity to help support your clients. If you would like to work with AgeHappy, please forward your Service Agreement to hello@agehappy.com.au. We will return asap with all required supporting documentation.

Complete Referral Form

When you have a specific client in mind, please complete an AgeHappy referral form and forward to us at hello@agehappy.com.au. We guarantee to confirm receipt of your referral within 24hrs.

Initial Assessment booked

Within 2 business days of receiving the referral, we guarantee to have made contact with the client and scheduled an Initial Assessment. We'll forward details to you via email.  Currently, we guarantee appointment slots within 2 weeks of referral receipt.

What to expect from us

Complete Initial
Assessment

We will complete the Initial Assessment at the pre-scheduled time in the client's home. Initial Assessments include a thorough review of referral, comprehensive subjective & objective assessment, positive goal setting, and, co-construction of management plan with the client.

Complete Management Plan

Approved review appointments will be scheduled to fit the client's routine. We'll keep you updated via email. Review appointments include monitoring progress, adjusting home exercise program (as appropriate), and supervision of more challenging exercises. 

Provide Support at Home Report

After every Initial Assessment, a comprehensive report will be forwarded to the Care Partner. The report will provide an outline of assessment findings, client goals, future recommendations, and, the proposed management plan. No further appointments will be scheduled until the plan is approved. 

Provide Progress Updates

On completion of the approved management plan, baseline outcome measures will be re-assessed to monitor client improvement. A Progress Report will be forwarded to the Care Partner. This report will include the client's current status, engagement with management plan, clinical progress, and future recommendations.

Support at Home Client

How to Refer

Speak to your Support at Home Provider

We would love to help you reach your potential. If you are interested in positive ageing and you would like to work with AgeHappy, please speak directly to your Support at Home provider. Ask them to make a Physiotherapy referral to us. It is as simple as that! 

We'll Contact
You

Once we have received your referral, we will contact you within 2 business days. AgeHappy will call you to work out the best time for us to visit and get the ball rolling. We look forward to meeting you!

Contact Us

For general enquiries contact us at -

hello@agehappy.com.au

0478 530 600

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For referrals, please complete the referral form and we will be in touch ASAP -

Office Hours

Monday - Friday: 9am to 5pm

AgeHappy work on Wurundjeri Woi Wurrung land. We celebrate the traditional owners of the land on which we work, and pay our respects to their Elders, past, present and emerging.

© 2023 by Happy Healthcare Australia Pty Ltd

ABN 20 608 348 028 | ACN 667 507 646

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